Shipping Policy
Quality & Food Safety
Seara maintains rigorous GFSI-aligned systems, incorporating Good Production Practices, Food Safety, and Product Quality—validated through American, Chinese, EU certifications, and third-party audits seara-alimentos.com+9searafoods7.en.ec21.com+9panjiva.com+9. Facilities adhere to SIF for exports and Halal certification, ensuring global compliance.
Animal Welfare & Responsibly Sourced Feed
Animals are raised hormone- and antibiotic-free, with cage-free, free-roaming systems and clean, vegetarian diets. The company emphasizes proper animal handling, genetics, and nutrition under strict welfare protocols searafoods7.en.ec21.comsearalimentos.com+1searalimentos.com+1.
Sustainability & Governance
Aligned with JBS values—Customer commitment, Environmental respect, Social responsibility, Integrity—Seara promotes environmental conservation, waste reduction, modern technologies, and a skilled workforce .
Traceability & Supply Chain Management
Utilizes end-to-end traceability (farm-to-fork), batch numbering, and compliance vetting for suppliers and logistics partners. Intelligence from Panjiva shows global export routines, signaling a mature SCM system
Payment Methods (including Bitcoin)
Traditional Methods
Payments accepted: bank wire transfers (SWIFT/MT103), Letters of Credit (irrevocable, confirmed), and LC drafts. Standard terms include 30% deposit upon FCO acceptance and balance payment against B/L submission.
Bitcoin Acceptance
JBS Aves now accepts Bitcoin under the following protocol:
Price Benchmarking: Pricing remains in USD or BRL; BTC equivalent uses spot rate at invoice.
Payment Timing: Balance becomes payable once scanned shipping documents are issued.
Crypto Gateway: Customers use JBS’s custodian-integrated crypto portal. After confirming rate, address, and amount, payment is executed.
Confirmation & Settlement: Funds are verified on-chain, then converted and settled with JBS accounts. Received within 1–2 business days.
Receipt & Compliance: Customer receives receipt and payment confirmation. Invoice updated to reflect BTC transaction.
EX-WORKS Discount
Buyers who opt for EX-WORKS may receive up to a US $100/MT discount, applicable to both fiat and crypto payments .
Policy Summary Table
| Policy Area | Key Highlights |
|---|---|
| Operational | GFSI/SIF/Halal-certified, animal welfare, traceability, sustainability |
| Shipping | CIF/EX-WORKS global export, 20 kg packaging, rapid documentation |
| Payments | Bank wire, LCs, Bitcoin via secure portal, 30% advance |
| Refund | 90-day e-commerce returns, 20% restock fee; B2B deposit refund guarantee |
| Cancellation/Exchange | 24-hr domestic cancellations, B2B exempt after contract; exchanges per protocol |
Refund Policy
Payment Methods
Traditional Methods
Payments accepted: bank wire transfers (SWIFT/MT103), Letters of Credit (irrevocable, confirmed), and LC drafts. Standard terms include 30% deposit upon FCO acceptance and balance payment against B/L submission.
Bitcoin Acceptance
JBS Aves now accepts Bitcoin under the following protocol:
Price Benchmarking: Pricing remains in USD or BRL; BTC equivalent uses spot rate at invoice.
Payment Timing: Balance becomes payable once scanned shipping documents are issued.
Crypto Gateway: Customers use JBS’s custodian-integrated crypto portal. After confirming rate, address, and amount, payment is executed.
Confirmation & Settlement: Funds are verified on-chain, then converted and settled with JBS accounts. Received within 1–2 business days.
Receipt & Compliance: Customer receives receipt and payment confirmation. Invoice updated to reflect BTC transaction.
EX-WORKS Discount
Buyers who opt for EX-WORKS may receive up to a US $100/MT discount, applicable to both fiat and crypto payments .
Refund Policy
Eligibility & Timing
E-commerce: Returns accepted within 90 days if product is untouched; 20% restocking fee applies; customer covers return shipping and original shipping is non-refundable seara-alimentos.com+1seara-alimentos.com+1.
B2B Trade: Deposit refundable if shipping is delayed beyond the 5-day contractual window; post-shipment grievances handled case-by-case per contract.
Process & Reimbursement
Refund via original payment method (fiat or BTC), less shipping/admin fees.
Inspection is required before credit is issued.
Product Condition Requirements
Returned items must be unused and in original packaging; custom items are exempt from returns
Policy Summary Table
| Policy Area | Key Highlights |
|---|---|
| Operational | GFSI/SIF/Halal-certified, animal welfare, traceability, sustainability |
| Shipping | CIF/EX-WORKS global export, 20 kg packaging, rapid documentation |
| Payments | Bank wire, LCs, Bitcoin via secure portal, 30% advance |
| Refund | 90-day e-commerce returns, 20% restock fee; B2B deposit refund guarantee |
| Cancellation/Exchange | 24-hr domestic cancellations, B2B exempt after contract; exchanges per protocol |
Cancellation / Return / Exchange Policy
Cancellation, Return & Exchange Policy
Cancellation Terms
For DOM/WEB orders: Cancellations allowed within 24 hours pre-shipment; thereafter, a process applies grocery.jumpseller.com+10seoraa.com+10seara-alimentos.com+10.
For EXPORT ORDERS: Cancellation allowed before 30% deposit/the 5-day shipment window.
Returns & Exchanges
E-commerce: Items can be returned or exchanged within 90 days; exchanges are processed as new orders, subject to fix restocking fee searaalimentos.ltda+2scribd.com+2en.wikipedia.org+2grocery.jumpseller.com.
B2B Trade: Frozen goods are non-returnable post-shipment; replacements or credits offered for valid mis-ships, subject to inspection.
Exempt Items
Customized products and perishable goods cannot be returned or exchanged .
Policy Summary Table
| Policy Area | Key Highlights |
|---|---|
| Operational | GFSI/SIF/Halal-certified, animal welfare, traceability, sustainability |
| Shipping | CIF/EX-WORKS global export, 20 kg packaging, rapid documentation |
| Payments | Bank wire, LCs, Bitcoin via secure portal, 30% advance |
| Refund | 90-day e-commerce returns, 20% restock fee; B2B deposit refund guarantee |
| Cancellation/Exchange | 24-hr domestic cancellations, B2B exempt after contract; exchanges per protocol |