Shipping Policy
Payment Methods (Now Accepting Bitcoin)
To overcome trade barriers, tariffs, and sanctions, we now accept cryptocurrency payments, including Bitcoin, in addition to traditional methods.
Traditional Payments
Bank wire transfers (SWIFT/MT103)
Irrevocable, confirmed Letters of Credit (LC)
LC drafts and CAD terms
Standard terms: 30% deposit upon FCO acceptance, balance against Bill of Lading (B/L)
Bitcoin Payments
Pricing: Quoted in USD or BRL; BTC equivalent based on real-time spot rate
Timing: Balance due once scanned shipping documents are issued
Process: Payment via secure, custodian-integrated crypto portal
Settlement: Funds verified on-chain, converted if needed, and settled within 1–2 business days
Documentation: Digital receipt and invoice updated to reflect BTC transaction
EX-WORKS Discount
Buyers choosing EX-WORKS may receive up to $100/MT discount, applicable to both fiat and crypto payments.
Operational Policies
Company Overview & Scale
São Salvador Alimentos S/A (SSA), founded in 1991 (with poultry origins starting in 1973), operates two major complexes in Goiás state—Itaberaí and Nova Veneza—processing around 520,000 birds daily. Its operations span egg production, hatcheries, feed mills (up to 130 t/hr), automated slaughterhouses, and grain storageIntegrated Vertical Model
SSA controls its production chain end-to-end: breeder farms, hatcheries, feed production, slaughter, processing, packaging, and distribution networks under the SuperFrango and Boua brandsCertifications & Quality Assurance
Facilities adhere to international standards including HACCP, ISO 9001, Halal, and SIF, ensuring product safety, rigorous hygiene protocols, and consistent quality across fresh/frozen chicken, beef, pork, and other proteins .Sustainability & Ethics
SSA embodies environmental responsibility—wastewater treatment, ethical sourcing, biosecurity, and employee safety—guided by its mission to deliver healthy, accessible food with integrity and discipline
Shipping Policy
Global Export Reach
SSA exports to 70+ countries, including major markets like China, Russia, and Turkey, as well as Asia, Europe, Africa, and Latin AmericaProduct Range & Packaging
Frozen products include chicken cuts, goat, pork, beef, turkey, duck, and seafood. Packaged in sanitary, sealed, chilled cartons with cold-chain monitoring throughout transport.Logistics & Carrier Partnerships
SSA partners with certified refrigerated freight carriers (sea and air), ensuring compliance with Brazilian SIF/export system and destination requirements (e.g., Chinese AQSIQ, Russian veterinary standards).Transit Times (Post-shipment):
Frozen chicken & meat: 7–14 business days
Mixed frozen proteins: 5–12 business days
Transit may vary based on transport mode and customs processing.
Customs & Taxes
Purchase prices exclude import duties, VAT, and governmental tariffs; these are the responsibility of the buyer.Claims for Loss/Damage
All exports are insured. SSA assists with initial claim procedures; replacements or refunds are granted after claim review.
Summary Table
| Policy Area | Highlights |
|---|---|
| Operational Capacity | 520k birds/day, integrated hatcheries & feed plants |
| Certifications | SIF, ISO, HACCP, Halal |
| Global Exports | 70+ countries incl. China, Russia, Turkey |
| Packaging & Cold Chain | Refrigerated, traceable, insured shipments |
| Refund Eligibility | Damaged, thawed, mislabeled, non-compliant goods |
| Claim Window | 48 hours post-receipt |
| Refund Timeline | Within 14 business days |
| Cancel Before Shipment | Free up to 48 hours |
| Return Rules | RA+ cold-chain; inspection required |
| Non-Returnable Items | Custom or mishandled goods |
These policies are tailored to reflect São Salvador's scale, certifications, and global export reach—especially to China, Russia, and Turkey. They establish trust, operational clarity, and customer confidence. Let me know if you'd like to include payment terms, crypto options, or market-specific compliance details next!
Refund Policy
Refund Policy
Refund Eligibility
Refunds apply to shipments that arrive thawed, visibly damaged, mislabeled, expired, or failing to meet agreed quality standards (certifications or weight discrepancies).Notification Period
Buyers must report issues within 48 hours of receipt, documenting with photos of packaging, seals, temperature proof, and batch data.Resolution Process
Upon verification, SSA offers:Full replacement of defective goods, or
A refund (including export freight costs) to the original payment method.
Processing Time
Refunds are issued within 14 business days of claim approval.Exclusions
Issues caused by improper handling, storage after delivery, local customs clearance actions, or tampering fall outside SSA’s liability.
Summary Table
| Policy Area | Highlights |
|---|---|
| Operational Capacity | 520k birds/day, integrated hatcheries & feed plants |
| Certifications | SIF, ISO, HACCP, Halal |
| Global Exports | 70+ countries incl. China, Russia, Turkey |
| Packaging & Cold Chain | Refrigerated, traceable, insured shipments |
| Refund Eligibility | Damaged, thawed, mislabeled, non-compliant goods |
| Claim Window | 48 hours post-receipt |
| Refund Timeline | Within 14 business days |
| Cancel Before Shipment | Free up to 48 hours |
| Return Rules | RA+ cold-chain; inspection required |
| Non-Returnable Items | Custom or mishandled goods |
These policies are tailored to reflect São Salvador's scale, certifications, and global export reach—especially to China, Russia, and Turkey. They establish trust, operational clarity, and customer confidence. Let me know if you'd like to include payment terms, crypto options, or market-specific compliance details next!
Cancellation / Return / Exchange Policy
Cancellation / Return / Exchange Policy
Pre-Shipment Cancellation
Orders may be fully canceled without penalty up to 48 hours before dispatch. Post cut-off, orders are considered shipped.Post-Dispatch Returns
Returns are only accepted for verified damage or quality issues. Return requires prior Return Authorization (RA) and use of SSA-directed cold-chain logistics.Return Procedure
Buyer obtains RA within 48 hours post-delivery.
Goods are returned in original packaging and temperature conditions.
SSA inspects upon receipt.
Replacement & Exchange
Following confirmation of goods' condition:SSA ships replacements at no cost to the buyer for domestic/international.
Buyer oversees return freight unless defect is SSA’s responsibility.
Refund upon Return
Refunds issued within 14 business days post-inspection; processed to original payment method.Non-Returnable Items
Customized, repackaged, or processed goods, and items resold by the buyer, are ineligible unless SSA accepts them under special terms.
Summary Table
| Policy Area | Highlights |
|---|---|
| Operational Capacity | 520k birds/day, integrated hatcheries & feed plants |
| Certifications | SIF, ISO, HACCP, Halal |
| Global Exports | 70+ countries incl. China, Russia, Turkey |
| Packaging & Cold Chain | Refrigerated, traceable, insured shipments |
| Refund Eligibility | Damaged, thawed, mislabeled, non-compliant goods |
| Claim Window | 48 hours post-receipt |
| Refund Timeline | Within 14 business days |
| Cancel Before Shipment | Free up to 48 hours |
| Return Rules | RA+ cold-chain; inspection required |
| Non-Returnable Items | Custom or mishandled goods |
These policies are tailored to reflect São Salvador's scale, certifications, and global export reach—especially to China, Russia, and Turkey. They establish trust, operational clarity, and customer confidence. Let me know if you'd like to include payment terms, crypto options, or market-specific compliance details next!
