Shipping Policy
Operational Policies
Governance & Cooperative Structure
Founded in 1975, Cotriguaçu is a central cooperative formed by four leading regional co-ops (C.Vale, Coopavel, Copacol, Lar), with a democratic governance model—elected boards, ethical oversight, and zero-tolerance policy for corruption, forced labor, or child labor
Integrated Infrastructure & Facilities
The cooperative manages diverse operations:Port Terminal in Paranaguá with a capacity of 2.5 million t/yr and 210,000 t storage.
Cold storage terminal in Cascavel: Automated cold chambers (10,000 t capacity) and 132 reefer outlets .
Rail terminal linked to TCP, enabling cost-effective, low-carbon export of frozen goods.
Grain mill in Palotina certified ISO/FSSC 22000 (400–500 t/day) with advanced Q.C. systems.
Quality & Compliance Systems
Embraces ISO 9001, FSSC 22000, GMP+, and ISPS/OEA certifications, combined with HACCP and routine audits. Full transparency in management and commitment to continuous improvement.Sustainability & Innovation
Ongoing modernization efforts (e.g. grain mill expansion), environmental preservation, positive culture initiatives, and staff development
Payment Methods (Now Accepting Bitcoin)
To overcome trade barriers, tariffs, and sanctions, we now accept cryptocurrency payments, including Bitcoin, in addition to traditional methods.
Traditional Payments
Bank wire transfers (SWIFT/MT103)
Irrevocable, confirmed Letters of Credit (LC)
LC drafts and CAD terms
Standard terms: 30% deposit upon FCO acceptance, balance against Bill of Lading (B/L)
Bitcoin Payments
Pricing: Quoted in USD or BRL; BTC equivalent based on real-time spot rate
Timing: Balance due once scanned shipping documents are issued
Process: Payment via secure, custodian-integrated crypto portal
Settlement: Funds verified on-chain, converted if needed, and settled within 1–2 business days
Documentation: Digital receipt and invoice updated to reflect BTC transaction
EX-WORKS Discount
Buyers choosing EX-WORKS may receive up to $100/MT discount, applicable to both fiat and crypto payments.
Shipping Policy
Global Reach & Market Access
Cotriguaçu exports poultry products (whole chicken, parts, frozen goods) and grains to markets across China, Russia, Turkey, Middle East, Africa, Europe, and Asia.Cold Chain & Handling
Frozen food stored in automated chambers (10,000 t), processed via cold-recovery tunnels, and shipped in refrigerated containers—maintaining −18 °C at every stage.
Direct railway link to TCP allows secure and efficient transit to port.
Port & Logistics Infrastructure
Paranaguá terminal (customs-bonded) handles ≥3,000 t/hr, with cross-docking, container stuffing, and ad-hoc cold-chain services.Documentation & Tracking
Full compliance packaging, including health certificates, origin documents, Halal certificates, and customs clearances—paired with shipment tracking and customer coordination.
Refund Policy
Refund Policy
Eligibility Criteria
Covers thawed goods, packaging damage, mislabeling, or missing export certifications if discovered within 48 hours of receipt.Claim Process
Buyers must submit evidence (photos, batch IDs, temperature logs) within 48 hours.Resolution Steps
Upon verification, Cotriguaçu offers:Full product replacement, or
Refund of the product cost plus eligible freight—processed within 14 business days.
Exclusions
No refunds apply due to mishandling after delivery, local storage breaches, or customs-related delays.
Cancellation / Return / Exchange Policy
Cancellation / Return / Exchange Policy
Pre-Shipment Cancellation
Allowed free of charge if requested before product is packed for shipping.Post-Delivery Returns & Exchanges
Only accepted with a Return Authorization (RA)—valid for quality or compliance issues confirmed by Cotriguaçu.
Items must remain sealed and within cold chain.
Inspections are conducted upon return.
Post-Inspection Resolution
Approved returns lead to replacement shipments or full refunds within 14 business days.
Non-defect returns incur return freight and may be subject to restocking charges.
Non-Returnable Items
Items altered, customized, or relabeled without prior approval are not eligible for return or exchange.
These detailed, explicit policies reflect Cotriguaçu’s robust governance, infrastructure, and customer focus, crafted to underpin their role as a trusted exporter of frozen poultry and grain to China, Russia, and Turkey. Let me know if you'd like guides on payment terms (crypto), market-specific certifications, or localized export documentation next!
