Shipping Policy

Payment Terms (Now Accepting Cryptocurrency)
To support international clients and circumvent trade barriers, Rivelli offers flexible, secure payment options, including cryptocurrency.
🔹 Traditional Methods:
Bank Wire Transfers (SWIFT/MT103)
Irrevocable Letters of Credit (LC)
LC Drafts (Usance or Sight)
Standard Terms:
30% deposit upon FCO acceptance
70% balance against B/L and shipping document submission
🔹 Bitcoin & Cryptocurrency Acceptance:
To ease transactions in restricted markets (e.g., sanctioned regions or tariff-heavy destinations), crypto is accepted under a secure protocol:
Currency Reference: Pricing quoted in USD or BRL. BTC amount based on the spot exchange rate at invoicing.
Execution: Crypto payments are made through a secure custodial payment gateway with on-chain tracking.
Payment Trigger: Final payment becomes due upon release of scanned shipping documents (B/L, COO, etc.)
Confirmation & Conversion: Crypto is converted to fiat and settled within 1–2 business days.
Receipts: Customer receives full payment receipt and invoice marked "Settled via BTC."
🔹 EX-WORKS Discount:
Buyers choosing EX-WORKS terms may receive up to US $100/MT discount. This applies to both crypto and fiat payments.
Market-Specific Compliance
🔹 Halal Certification:
All poultry and meat are processed under Halal guidelines, certified by approved authorities compliant with GCC, Malaysian JAKIM, and Indonesian MUI standards.
Halal slaughter is overseen by trained Muslim staff, with religious supervision documented per shipment.
Halal certificates are included with each order destined to Muslim-majority countries.
🔹 China Export Compliance:
Compliant with AQSIQ and GACC import requirements.
Products are shipped with Chinese-language labeling, veterinary certification, and animal traceability systems.
Export licenses are regularly updated and aligned with MOFCOM regulations.
🔹 Russia Customs Compliance:
Meat destined for Russia complies with Rosselkhoznadzor (FSVPS) regulations.
Each shipment includes Russian veterinary documentation, origin proof, and sanitary certificates.
🔹 Turkey Import Readiness:
Complies with Ministry of Agriculture and Forestry (Tarım ve Orman Bakanlığı) import protocols.
Halal compliance and traceability systems meet Turkish and Islamic standards.
Packaging is tailored to Turkish-language labeling upon request.
Technical Documentation for Importers
Every international shipment from Rivelli includes a comprehensive document package for smooth customs clearance and traceability:
| Document | Description |
|---|---|
| Bill of Lading (B/L) | Original, negotiable, or sea waybill per incoterms |
| Commercial Invoice | Export value, HS code, Incoterms, currency |
| Packing List | Quantity, net/gross weight, pallets, dimensions |
| Certificate of Origin (COO) | Preferential origin for tariff exemptions (Mercosur, GSP) |
| Halal Certificate | Validated by recognized Islamic authority |
| Veterinary & Sanitary Certificates | Issued by Brazilian Ministry of Agriculture (MAPA) |
| Health Certificate | Certifies product safety and export readiness |
| Inspection Report (if required) | Independent third-party inspection (SGS/Bureau Veritas) |
| Phytosanitary Certificate (if applicable) | For mixed cargo including plant-based materials |
| Temperature Records | Cold-chain verification for frozen cargo (continuous monitoring) |

Operational Policies
Cooperative Heritage & Scale
Founded on December 15, 1970, by 42 farmers in Cascavel, Paraná, Coopavel has grown into one of Brazil’s top 20 agribusiness cooperatives. It operates 33 branches across 17 municipalities with around 6,600+ cooperative members and 7,200+ employees, achieving revenues of BRL ~R$5.2 billion in 2023.Vertical Integration & Product Range
The cooperative manages grain to fork: including poultry (300k birds/day), swine (3k/day), and related feed, soy, and oilseed operations .Quality & Food Safety
Coopavel is SIF-inspected daily, with HACCP systems, self-assurance programs, and ~1,000 monthly lab tests to prevent contamination. Strict biosafety and animal welfare practices are enforced across farms and plants.Innovation & Sustainability
Implements precision agriculture, waste recycling, modern processing equipment, and holds strong environmental and social responsibility values.
Shipping Policy
Global Export Network
Exports to 30+ countries across all continents, including China, Russia, and Turkey, as well as Europe, Africa, Middle East, and South America.Product Packaging & Cold Chain
Frozen chicken, pork, beef, turkey, and duck packed in sealed, SIF‑approved cartons, shipped via refrigerated containers or air charter to maintain −18 °C or lower throughout transit.Logistics & Carriers
Work with major carriers (Maersk, MSC, CMA‑CGM) and control dispatch through Cotriguaçu refrigerated terminal in Cascavel, plus grain/cold storage infrastructure in Paranaguá .Delivery Times
Typical transit to China, Russia, Turkey: 7–14 business days, depending on shipping method, customs clearance, and origin-destination port conditions.Customs & Duties
Prices quoted are EXW or FOB; import duties, tariffs, and related taxes at destination are the buyer’s responsibility.Insurance & Claims
All shipments are insured to ≥110% invoiced value. Coopavel assists in claims and supports replacements or refunds after verification.
Summary Table
| Policy Area | Highlights |
|---|---|
| Scale & Membership | 6,600+ members, 7,200+ employees, R$5.2B revenue |
| Vertical Integration | Poultry, swine, feed, grain, oilseed production |
| Certifications | SIF, HACCP, biosafety, lab-tested |
| Global Shipping | 30+ countries incl. China, Russia, Turkey |
| Cold‑Chain Integrity | −18 °C sealed packaging, refrigerated logistics |
| Refund Triggers | Damage, thaw, certification noncompliance |
| Claim Window | 48 hours after delivery |
| Refund Timing | Within 14 business days |
| Order Cancellations | Free up to 48h pre-shipment |
| Returns & Exchanges | RA, refrigerated returns, inspections |
| Non‑Returnable Items | Custom or altered goods |
These policies reflect Coopavel’s dedication to quality, compliance, and customer service, essential for its role as a major exporter of frozen meats—especially to China, Russia, and Turkey. Their robust infrastructure and inspection systems ensure reliability and trust across markets.
Refund Policy

Refund Policy
Eligible Conditions
Applicable for thawed, damaged, mislabeled, expired products, or items failing agreed food safety/certification standards.Notice Period
Buyer must inform Coopavel within 48 hours of receipt, with photo evidence, packaging details, pallet/batch identifiers, and temperature logs.Resolution Options
Verified claims lead to:Full replacement, or
Full refund, including export freight—processed promptly.
Processing Timeline
Approved refunds are issued within 14 business days to the original payment method.Exemptions
No refund for damage due to buyer mishandling, local customs intervention, or improper storage post-delivery.

Payment Methods (Now Accepting Bitcoin)
To overcome trade barriers, tariffs, and sanctions, we now accept cryptocurrency payments, including Bitcoin, in addition to traditional methods.
Traditional Payments
Bank wire transfers (SWIFT/MT103)
Irrevocable, confirmed Letters of Credit (LC)
LC drafts and CAD terms
Standard terms: 30% deposit upon FCO acceptance, balance against Bill of Lading (B/L)
Bitcoin Payments
Pricing: Quoted in USD or BRL; BTC equivalent based on real-time spot rate
Timing: Balance due once scanned shipping documents are issued
Process: Payment via secure, custodian-integrated crypto portal
Settlement: Funds verified on-chain, converted if needed, and settled within 1–2 business days
Documentation: Digital receipt and invoice updated to reflect BTC transaction
EX-WORKS Discount
Buyers choosing EX-WORKS may receive up to $100/MT discount, applicable to both fiat and crypto payments.
Summary Table
| Policy Area | Highlights |
|---|---|
| Scale & Membership | 6,600+ members, 7,200+ employees, R$5.2B revenue |
| Vertical Integration | Poultry, swine, feed, grain, oilseed production |
| Certifications | SIF, HACCP, biosafety, lab-tested |
| Global Shipping | 30+ countries incl. China, Russia, Turkey |
| Cold‑Chain Integrity | −18 °C sealed packaging, refrigerated logistics |
| Refund Triggers | Damage, thaw, certification noncompliance |
| Claim Window | 48 hours after delivery |
| Refund Timing | Within 14 business days |
| Order Cancellations | Free up to 48h pre-shipment |
| Returns & Exchanges | RA, refrigerated returns, inspections |
| Non‑Returnable Items | Custom or altered goods |
These policies reflect Coopavel’s dedication to quality, compliance, and customer service, essential for its role as a major exporter of frozen meats—especially to China, Russia, and Turkey. Their robust infrastructure and inspection systems ensure reliability and trust across markets.

Cancellation / Return / Exchange Policy

Cancellation / Return / Exchange Policy
Pre‑Shipment Cancellations
Orders can be cancelled at no cost up to 48 hours before departure from Coopavel facilities. Afterward, orders are subject to return policy.Post‑Delivery Returns
Accepted only for verified quality or safety failures. Buyer must request a Return Authorization (RA) and coordinate return via refrigerated shipping under Coopavel guidelines.Return Procedure
RA requested within 48 hours post-delivery
Items must remain sealed, cold, and packaged as originally shipped
Inspection follows return to Coopavel
Exchanges
Replacements are shipped quickly for approved returns
Buyer covers return shipping if issue is not Coopavel’s fault; Coopavel covers outbound freight for defective items.
Refunds Post‑Return
Issued within 14 business days after successful inspection and validation.Non‑Returnables
Custom-cooked, processed, repackaged, or altered items by buyer are ineligible unless otherwise agreed.
Summary Table
| Policy Area | Highlights |
|---|---|
| Scale & Membership | 6,600+ members, 7,200+ employees, R$5.2B revenue |
| Vertical Integration | Poultry, swine, feed, grain, oilseed production |
| Certifications | SIF, HACCP, biosafety, lab-tested |
| Global Shipping | 30+ countries incl. China, Russia, Turkey |
| Cold‑Chain Integrity | −18 °C sealed packaging, refrigerated logistics |
| Refund Triggers | Damage, thaw, certification noncompliance |
| Claim Window | 48 hours after delivery |
| Refund Timing | Within 14 business days |
| Order Cancellations | Free up to 48h pre-shipment |
| Returns & Exchanges | RA, refrigerated returns, inspections |
| Non‑Returnable Items | Custom or altered goods |
These policies reflect Coopavel’s dedication to quality, compliance, and customer service, essential for its role as a major exporter of frozen meats—especially to China, Russia, and Turkey. Their robust infrastructure and inspection systems ensure reliability and trust across markets.


