Shipping Policy
Payment Methods (Now Accepting Bitcoin)
To overcome trade barriers, tariffs, and sanctions, we now accept cryptocurrency payments, including Bitcoin, in addition to traditional methods.
Traditional Payments
Bank wire transfers (SWIFT/MT103)
Irrevocable, confirmed Letters of Credit (LC)
LC drafts and CAD terms
Standard terms: 30% deposit upon FCO acceptance, balance against Bill of Lading (B/L)
Bitcoin Payments
Pricing: Quoted in USD or BRL; BTC equivalent based on real-time spot rate
Timing: Balance due once scanned shipping documents are issued
Process: Payment via secure, custodian-integrated crypto portal
Settlement: Funds verified on-chain, converted if needed, and settled within 1–2 business days
Documentation: Digital receipt and invoice updated to reflect BTC transaction
EX-WORKS Discount
Buyers choosing EX-WORKS may receive up to $100/MT discount, applicable to both fiat and crypto payments.
Operational Policies
Cooperative Structure & Scale
C.Vale operates as a large agroindustrial cooperative with approximately 27,000 member-farmers, 14,000 employees, and 196 business units across Paraná, Santa Catarina, Mato Grosso, Mato Grosso do Sul, Rio Grande do Sul, and Paraguay.Integrated Production Systems
We manage crop cultivation (soy, corn, wheat, manioc), dairy, poultry, fish (tilapia), and pork production. Our industrial operations include cassava starch and animal feed manufacturing .Quality Control & Certifications
With ISO 9001, BRCGS, HACCP, GlobalGAP, BAP, Halal, Kosher certifications, and full product traceability, C.Vale ensures safe, reliable, and export-compliant food production.Technology & Welfare Practices
Automated incubators, climate-controlled poultry barns, and traceable animal welfare measures ensure high productivity and adherence to international agricultural standards.Support to Farmers
We offer agronomic and veterinary assistance, training programs, financing, and field-day events to keep our members updated with modern agricultural methods
Shipping Policy
Global Export Reach
C.Vale exports to over 150 countries, including key markets in China, Russia, and Turkey, supplying poultry, fish, pork, dairy, grain, and starch products.Product Range & Packaging
We ship frozen chicken, pork, beef, and tilapia in refrigerated containers or air freight. Packaging uses insulative materials and includes traceability features, temperature logs, and safety seals.Logistics & Carriers
We partner with top-tier refrigerated freight providers (e.g., Maersk, MSC, specialized air carriers) to maintain cold-chain integrity and meet both Brazilian and destination-country sanitary standards.Delivery Schedules
Frozen meat to China, Russia, Turkey: 7–14 business days (dependent on customs clearance).
Dairy and starch products: 5–10 business days under expedited cold-chain transit.
Customs & Duties
Export prices exclude import duties, VAT, or tariffs. Buyers are responsible for local clearance, taxes, and costs.Loss or Damage Claims
All shipments are insured. In case of loss or damage, we support claim processing and can provide replacements or refunds after cargo inspections.
Summary Table
| Policy Area | Key Details |
|---|---|
| Operational Scale | 27,000 farmers, 14,000 staff, 196 units |
| Product & Quality | Eco-farmed crops, poultry, pork, tilapia, & starch; certified traceability |
| Global Shipping | Cooled cargo to China, Russia, Turkey, & 150+ countries |
| Refunds | Valid for shipment faults; 48‑hr claim window |
| Cancellations | Free pre-shipment; returns if post-shipment issues |
| Returns/Exchanges | Controlled via RA; cold-chain required |
| Non-returnables | Custom, processed, or mishandled goods |
These policies underscore C.Vale’s dedication to quality assurance, global logistics excellence, and customer satisfaction, reinforcing its reputation as a reliable international agroindustrial leader. Let me know if you'd like to integrate payment terms or compliance statements for specific markets!
Refund Policy
Refund Policy
Eligibility
Refunds are issued for shipments arriving damaged, spoiled, non-conforming, or clearly failing to meet agreed specifications (e.g., broken temperature control, tampering).Claim Procedure
Buyers must notify us within 48 hours of receipt, providing photos, packaging details, temperature logs, and batch identifiers.Review & Resolution
After documentation submission, we respond within 5 business days. If the claim is valid, we offer:Full replacement
Partial or full refund (including export freight for product issues)
Timeline
Refunds or credits are processed within 14 business days to the original method of payment.Exceptions
Refunds do not cover issues due to buyer mishandling post-delivery, local storage errors, or customs-induced damage outside our control.
Summary Table
| Policy Area | Key Details |
|---|---|
| Operational Scale | 27,000 farmers, 14,000 staff, 196 units |
| Product & Quality | Eco-farmed crops, poultry, pork, tilapia, & starch; certified traceability |
| Global Shipping | Cooled cargo to China, Russia, Turkey, & 150+ countries |
| Refunds | Valid for shipment faults; 48‑hr claim window |
| Cancellations | Free pre-shipment; returns if post-shipment issues |
| Returns/Exchanges | Controlled via RA; cold-chain required |
| Non-returnables | Custom, processed, or mishandled goods |
These policies underscore C.Vale’s dedication to quality assurance, global logistics excellence, and customer satisfaction, reinforcing its reputation as a reliable international agroindustrial leader. Let me know if you'd like to integrate payment terms or compliance statements for specific markets!
Cancellation / Return / Exchange Policy
Cancellation / Return / Exchange Policy
Pre-Shipment Cancellation
Orders can be fully canceled without penalty up to 48 hours after confirmation. Post-deadline or after shipment, cancellation follows the return policy.Returns (Post-Delivery)
Allowed only for defective or damaged goods confirmed within 48 hours of arrival. Buyer must obtain a Return Authorization (RA) and return items via cold-chain logistics as instructed.Exchanges
For agreed replacement products, outbound shipping is complementary. Return shipments remain buyer’s responsibility unless defects are factory-origin.Inspection & Completion
Returned items must remain sealed and cold. After inspection, replacements or refunds are processed within 14 business days.Non-Returnable Items
Custom orders, processed goods, and items resold or repackaged by the buyer are not eligible for return or exchange.
Summary Table
| Policy Area | Key Details |
|---|---|
| Operational Scale | 27,000 farmers, 14,000 staff, 196 units |
| Product & Quality | Eco-farmed crops, poultry, pork, tilapia, & starch; certified traceability |
| Global Shipping | Cooled cargo to China, Russia, Turkey, & 150+ countries |
| Refunds | Valid for shipment faults; 48‑hr claim window |
| Cancellations | Free pre-shipment; returns if post-shipment issues |
| Returns/Exchanges | Controlled via RA; cold-chain required |
| Non-returnables | Custom, processed, or mishandled goods |
These policies underscore C.Vale’s dedication to quality assurance, global logistics excellence, and customer satisfaction, reinforcing its reputation as a reliable international agroindustrial leader. Let me know if you'd like to integrate payment terms or compliance statements for specific markets!
