Frozen Whole Chicken – Grade A

1. Quality Assurance Policy

We are committed to delivering frozen meat products of the highest quality, adhering to European Union regulations and international food safety standards. Our meats are sourced from certified farms, processed under HACCP-compliant facilities, and frozen using blast-freezing technology to preserve freshness, flavor, and nutritional value.

2. Food Safety & Hygiene

All production facilities operate under strict food safety management systems such as:

HACCP (Hazard Analysis and Critical Control Points)

ISO 22000 Food Safety Management Standard

BRCGS (British Retail Consortium Global Standard for Food Safety)

Regular internal and external audits are conducted to ensure compliance.

3. Animal Welfare

We uphold high standards of animal welfare:

Sourcing from farms that meet EU Animal Welfare Regulations

Avoiding use of growth hormones or unnecessary antibiotics

Promoting ethical and sustainable livestock farming practices

4. Traceability

Every product is fully traceable from farm to fork. We maintain:

Origin documentation of livestock

Batch numbers for all production runs

Digital tracking of shipping, handling, and storage records

5. Cold Chain Logistics

To maintain product integrity:

All frozen meat is stored and transported at -18°C or below

Temperature logs are continuously monitored with IoT systems

Any breach of temperature protocol triggers an investigation and potential disposal

6. Product Labeling

Our labeling complies with EU Regulation (EU) No 1169/2011, including:

Origin of meat

Ingredients and allergens

Storage conditions and expiration dates

Nutritional information and cooking instructions

7. Export & Import Compliance

We comply with:

EU Export Health Certificates (TRACES system)

Third-country import requirements (e.g., Middle East, Asia)

Halal or Kosher certifications, if applicable

8. Environmental Sustainability

Our sustainability commitments include:

Use of recyclable packaging

Minimizing food waste through precision processing

Partnering with farms focused on carbon-neutral practices

9. Recall & Incident Management

A rapid response system is in place for:

Identifying and recalling affected products

Notifying authorities and stakeholders

Conducting root cause analysis to prevent recurrence

10. Ethical Trading & Labor Practices

We commit to fair trade, anti-slavery, and ethical labor standards:

Compliance with European Labour Law

No child labor or forced labor

Fair wages and safe working conditions

11. Customer Support & Complaints

We maintain a 24/7 customer service line and dedicated account managers. Any complaints are:

Logged within 1 business day

Investigated within 48 hours

Resolved with corrective actions or compensation

12. Supplier Audits

All suppliers are:

Audited annually for compliance

Required to sign a Supplier Code of Conduct

Evaluated on quality, delivery, sustainability, and compliance

13. Innovation and R&D

We invest in R&D to:

Develop healthier product lines (low-sodium, low-fat)

Introduce plant-based alternatives alongside meat products

Improve shelf life through better freezing technologies

14. Certifications & Memberships

Our facilities are certified by:

ISO 9001 (Quality Management)

IFS Food (International Featured Standards)

Members of industry bodies such as UECBV (European Livestock and Meat Trading Union)

15. Internal Training & Compliance

All employees undergo:

Annual training in food safety and hygiene

Regular updates on regulatory changes

Role-based compliance workshops